Disruption Is Less About Technology. It’s About Customer Experience. Disruptive CX Strategy Needs To Get Emotional.

IMAG0156
Why do some companies make so much profit and command price premiums while some continually  struggle to make minimum margin and gain market share despite spending good money on advertising, buying channel presence with some even having a better designed product?

The secret is very simple. Though these different high performance companies operate in very different industries and face different challenges, the major reason for their success comes down to one thing. They understand it is all about the customer experience. And they don’t even have to do it for everyone. At least not initially.

They are putting their customers at the center of their universe; they also understand that not every company can do that (including their competitors who are many times bigger and with…
Read More

j j j

The Most Successful Wearable Design Is All About Balance, Benefit, Beauty And Behavior.

Screen Shot 2015-02-11 at 9.06.56 AM
This is the billion-dollar question: “How do we create the iPhone pr Walkman of wearables?” and “How do we create sub-ecosystems around these wearables?” At the CES who this year, you can still see everyone displaying their newest or not-so-new wearable ideas. No one can afford to miss the train but most of the wearables out there now are just toys and eventually will become thrown aways. I can’t find a reason anyone would want to buy most these so called wearables. Google glass is officially a failed experiment, or at least for now. GoPro is a stellar success and Apple will enter that game soon. They have been granted a patent for a wearable camera…
Read More

j j j

The Come Back Of Hardware. Is Software Becoming A Commodity?

Screen Shot 2014-11-16 at 8.20.19 AM
The world is suddenly obsessed with smart technologies and this time around it seems unstoppable. Our everyday electrical and mechanical industrial object will now be occupied and ran by software and connected to the cloud. It also means each object (as small as some smoke detectors and as large as automobiles) will now be equipped with tons of sensors and can be able to adapt to different environment and individual needs.

Screen Shot 2014-11-16 at 8.13.40 AM
It is essential that the next wave of industrial revolution will make us more efficient and empowered (and more human I…
Read More

j j j

The Best Kept Secrets Of Breakthrough. Everyone Should Start Practicing Them.

Screen Shot 2014-09-16 at 6.59.55 AM
Everyone is looking for a breakthrough. The massive shift in generation differences in consumer behavior and rapid technological shift are casuing many companies to fail…. and it will happen fast. Companies that are stuck in their old mental model cannot breakout for many reasons. It is usually a combination of all that causes them to be irrelevant. It includes leadership’s blind sight, organization legacies and lack of foresights and the list goes on and on…

Image002
How often companies can act swiftly and not taking a wait and see attitude? All the time. It takes strong leadership to take bold decisions even though…
Read More

j j j

How Do Breakthroughs Happen? Here’s My Little Secrets For Breakthroughs After Helping Executives For Decades..

Screen Shot 2014-06-01 at 9.03.53 PM
How do breakthroughs happen? Can they be engineered? Are they pure luck? Or are they the result of skills that we can develop and improve upon over time? Along with the fear of the unknown and the pressure to make it happen, breakthroughs come with an incredible sense of possibility and satisfaction.

Screen Shot 2014-06-01 at 9.00.50 PM
The experience of uncovering a breakthrough is exhilarating and hard to explain. It’s a sense of not knowing exactly where I am going, but knowing that I am going somewhere. Here’s my secrets to achieving breakthroughs:

Preserve the “Me”. The…
Read More

j j j

The Biggest Idea These Days Other Than “Wearables” Is “Destructables”. We All Need It.

Screen Shot 2014-02-26 at 7.57.33 PM
I think the biggest idea today other than “wearables” is “self-destructables” and it is exactly what we need these days. OK this is the first time you hear this. "Destructables: is the biggest unmet need because privacy just might be the biggest enemy of big data and googleglass. This trend is gaining momentum – think “ephemeral media” which is a way to make any digital assets including photos, texts, emails, posts that can self-destruct once they’re delivered, read or triggered by an event. I would pay for that service.

Screen Shot 2014-02-26 at 7.55.59 PM

With…
Read More

j j j

China Is Pushing The Frontiers Of Innovation. It Needs To Move Beyond Just Technological Progress. China Is Behind In Commercialization And It Is A Big Gap To Fill.

Screen Shot 2014-01-20 at 10.54.48 AM
There were lots of interesting debates about "new thinking around innovation and future development of enterprises in China.” With almost three decades of sustained economic growth and orchestrated government support for advance technology research resulted in a large talent pool (but still not large enough) and many are well trained by foreign univerisities and companies.

Screen Shot 2014-01-20 at 10.54.23 AM
China has made impressive achievement in many areas including network technologies, article physics, structural biology, genomics, human space exploration, supercomputing and high-speed rail which is part of China's centrally designed and state-led innovation model. Moving towards a…
Read More

j j j

The Bionic Man/Woman Is Now Possible! It Gives New Meanings To Wearables!

Screen Shot 2013-12-22 at 11.39.32 PM
Remember that Six Million Dollar Man TV Series? When ace test-pilot Steve Austin's crashed, he ended up in a poor shape that his only chance of survival was to replace human spare parts with technologies. That was the beginning of “wearables” I supposed. The government decided to invest millions to use the latest technology to rebuild him with cybernetic parts which gave him superhuman speed, response and strength and the superagent.

Thirty-five years later, DARPA's Reliable Neural-Interface Technology (RE-NET) is working on it and  trying to improve the speed and accuracy of neural interfaces. Such interfaces can happen in the brain, as in the case of Hemmes, or someplace else farther down the line, closer to the…
Read More

j j j

The Future of Wearables? Everyone Will Get It Wrong. And The Winner Won’t Be Google, Apple, Sony Or Microsoft.

Screen Shot 2013-08-05 at 8.33.07 PM
Wearable is hot. It is supper hot. The billion-dollar
question remains, “How do we create the iPhone of wearables?” and “How do we create
sub-ecosystems around these wearables?” and "What new business model opportunities will emerge?" The buzz is here but the money is not
here yet. Everyone is betting on it and no one can afford to miss the train. Most wearable out there are just toys for the geeks. I can't find a reason anyone wants to buy this Sony Watch. Wll now everyone can see my Facebook messages. What is dumb idea! OK I can use it to tell time and the weather.  Apple’s
iWatch or…
Read More

j j j

So It Was A Terrible Offsite. But It’s Not The End Of The World. Now Here’s How to Bounce Back From It.

 
Screen Shot 2013-07-11 at 3.56.18 PM
Ask 100 smart senior executives or manages about their last company
offsite and most of them will probably tell you that it was anything but productive, or borderline disasterous.
Some might say it was painful. A few will admit that they were absolute waste of
time and money. Planning an offsite is not easy, managing the aftermath is even worse if it was not a great one.

Screen Shot 2013-07-11 at 4.04.52 PM
Over the years, I have organized thousand of these offisites meetings, and I’ve spoken at…
Read More

j j j